Refund & Returns

You can cancel an online order within 14 days of receiving it, no reason required — that window runs from the date the goods reach you, or whoever you've nominated to receive them on your behalf (excluding the courier).

To cancel, just tell us clearly — an email to info@luxyvintage.com is the easiest way. Once we've received the returned item back, we'll refund you within 30 days, using the same payment method you originally used, at no extra cost to you.

For us to accept a return, the item needs to:

• have been bought online, and within the last 14 days;
• come back to us in the same condition it was sent out in;
• include everything it arrived with — original packaging, tags, dust bag, authenticity card or certificate, and any accessories; and
• show no more wear than what it would take to simply inspect it.

We may reduce your refund, or decline the return altogether, if the item shows up:

• worn, damaged, stained, scratched, altered, or cleaned since it left us;
• missing its original packaging, tags, accessories, or authenticity materials; or
• modified or repaired after delivery.

Ultimately, whether a return meets these conditions is something we assess at our discretion.

• anything made or personalized to your specific request;
• goods that by nature aren't suited to being returned — perishable or time-sensitive items, for example;
• hygiene-sensitive goods that have been unsealed after delivery; and
• anything that's become inseparably combined with other items after delivery.

Items bought in person at our physical store aren't covered by this return policy — unless local consumer protection law says otherwise.

Some pieces are sourced specifically at a customer's request, from third-party suppliers, partners, resellers, or auction houses — we call these Special Orders. Before you buy, we send through detailed photos covering any wear so you know exactly what you're getting.

By going ahead with a Special Order, you're confirming that:

• the item was sourced specifically because you asked for it;
• you've looked over and approved the photos and condition notes beforehand;
• some wear, aging, or minor imperfection is normal for vintage, pre-owned pieces; and
• small variations already visible in the photos, or typical for pre-owned items, aren't grounds for a return.

We'll only accept a return on a Special Order if:

• the actual item is meaningfully different from what was shown and approved;
• there's a real defect that wasn't disclosed and wasn't reasonably visible in the photos; or
• the item turns out not to be authentic.

Special Orders can carry a sourcing or authentication fee for the work of finding and securing the piece — once we've successfully acquired it on your behalf, that service is considered complete, and where the law permits, the fee may be deducted from any refund. Simply changing your mind, or feeling the item isn't quite what you expected when the condition was already disclosed or visible beforehand, isn't grounds for a return.

Getting the item back to us — including the cost and the risk of it in transit — is down to you. Please send returns to:

Luxy Vintage Uzupio street 15 LT-01202 Vilnius Lithuania

We'd strongly recommend using an insured, trackable courier — we can't take responsibility for anything lost or damaged on the way back, and we can only process a refund once we've actually received the item (or have proof of delivery).

Anything unclear about how returns or refunds work? Email us at info@luxyvintage.com.